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E-MAIL
1. Setup & Configuration
The "Default" Account
When a new hosting account is created, a default e-mail address
is installed. To start with, all e-mail addressed to anything@yourdomain.com
will be forwarded to this box. You may change this at any time via
your online Control Panel. You can even have the default box forward
all of it's mail to any other box inside or outside of your domain.
Creating An E-Mail Account
You can create a new e-mail account by entering your Control Panel,
and choosing "Add/Remove Accounts". Then enter the desired
username and password, and click "create". The new account
will be setup as new_user@yourdomain.com
Setting Up eMail Forwarders
You can create e-mail forwarders by entering your Control Panel,
choosing "Forwarders", then "Add Forwarder".
Enter the username of the account that you want to forward mail
for, followed by the full e-mail address that you want it to forward
to. If you need one account to forward to multiple addresses, then
you need to create the entries separately. Example :
If you@yourdomain.com needs to forward to you@yahoo.com and you@msn.com
, then you need to add a forwarder for you@yahoo.com , and a separate
forwarder for you@msn.com .
Setting Up Auto-Responders
Enter your Control Panel, choose "Auto-Responders", then
"Add AutoResponder". Enter the e-mail address that you
want the auto-responder for, the address that you would like the
auto-responder to come from, the subject and the body of the message.
Setting Up Your E-Mail Client
Outlook Express :
Login to your Control Panel, choose "Add/Remove Accounts",
and a listing of your e-mail addresses will be displayed. To the
right hand side of the e-mail address that you want to setup, choose
the "Outlook (Express) AutoConfig" option. You will receive
a warning, and click "ok" to proceed. Done.
Manual Configuration :
Open Outlook Express, and go to the "Tools" menu. From
this menu, choose "Accounts". When you see the listing
of e-mail accounts, choose "Add => Mail". In the "Display
Name" field, enter what you want your recipient to see when
you send them an e-mail. Then choose "I already have an e-mail
address that I'd like to use.", and enter your e-mail address
in the box. Your incoming mail server is a "POP3" server.
Your "Incoming mail (POP3, IMAP or HTTP) server:" is mail.yourdomain.com.
The "Outgoing mail (SMTP) server:" is mail.yourdomain.com.
The "Account name:" is you@yourdomain.com. The "Password"
is the password that you chose when creating the E-Mail account
(for the default account, account name and password would be your
main accounts login name and password). Be sure to enable SMTP authentication
by checking the box under the heading "My server requires authentication".
Under "settings" choose "Use same settings as my
incoming mail server".
More E-Mail clients will be added soon...
2. Common Problems
Setting Up Netscape Messenger
Currently Netscape Messenger does not support the full usernames
required.
Netscape Mail Fix:
Pop and IMAP
If your user name (not to be confused with your email
address) contains @,
you must add the following line to your prefs.js file before Mail
will work
properly.
user_pref (mail.allow_at_sign_in_user_name, true);
(there should be quotes in front of mail and after name before the
comma..
can't write that in here though.)
For Netscape 4.73 or lower (I would assume)
Go to Program Files, Netscape, Users, Then under the user name you
will find
prefs.js edit the file with Notepad.
For Netscape 6 and above.
Make sure you can view hidden folders and files in Explore.
Go to Documents & Settings, Your windows user name, Application
Data,
Mozilla, Users50, Then your netscape user name, then there is one
folder
under that (name varies), prefs.js is under this folder. Edit with
Notepad.
Unable To Send E-Mail
The first thing that you need to find out when you are unable to
send e-mail is whether or not your ISP allows outgoing smtp. Many
ISP's including, but not limited to EarthLink/MindSpring
, MSN
, and most any free ISP, such as NetZero or BlueLight have instituted
what is called "Port 25 Blocking". This is when access
to port 25, the port used for outgoing e-mail is blocked intentionally
to prevent spamming.
Lost E-Mail Password
If you've lost your e-mail password, it can be reset from within
the Control Panel.
3. Spam Blocker
Setting Up An E-Mail Filter
Enter your Control Panel, choose "Blockers", then "Add
Filter". You can setup e-mail filters based upon the messages
subject, body, or the e-mail address it was sent from.
4. Mailing Lists
Setup & Configuration
To setup a new mailing list, enter your Control Panel, choose "Mailing
Lists", then "Add List". To configure your lists,
go to the main "Mailing List" menu, and on the right hand
side of the list name, choose "edit", then enter your
"List Administrative Password".
Common Problems
Lost Administrative Password :
The "List Administrative Password" is encrypted, so there
is no way (even for us) to retrieve it if you lose it. You'll need
to contact our
support and ask that your password be reset.
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