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GETTING
STARTED
1. Domain Name
Activation
Registration
If you choose a new domain name, we will handle
the registration process for you, setup the
dns, etc.
Transfer
If you choose to host an existing domain name you must update the
name servers for your domain with your current registrar. Our nameservers
are :
ns1.i-webgroup.com : 216.66.18.159
ns2.i-webgroup.com : 216.66.18.160
There is no charge for transferring in an existing domain. If you
would like us to handle the transfer for you please send the url
of the company you purchased the domain name from and any login
information we may need to access your account there.
2. Account Administration
Accessing Your Control
Panel
You may access your online control panel in the following ways:
- http://your-domain.com/cpanel/
- https://i-webgroup.com:2083 your username and password
If your domain name is not active yet, then you must use your IP
address to login.
Changing Your Password
One of the first
things that you may want to do is change your
password to something that is easier to remember.
Enter your control panel using the username
and password that was e-mailed to you, and
click on the "Change Password" icon.
When changing your password, remember the
following :
1. Your password can only
be 8 characters long.
2. Changing your password here also changes
the MySQL password for the "admin"
or "root" user of your site.
Publishing
Your Site
One of the most important steps in setting
up your account is publishing your site to
the Internet. There are many programs that
will allow you to upload your web files, some
of which are discussed in detail in later
sections of this manual. Here are a few examples
of programs that are compatible with our service
:
Microsoft Frontpage 97,
98, 2000, 2002
Netscape Composer
Macromedia Dreamweaver
Adobe GoLive
Just about any type of
FTP client will work, a few examples are :
WS_FTP
- CuteFTP
- Bulletproof FTP - DOS - Fetch
NOTE: When uploading your
files, be sure to name your home page index.html,
as this is how our system will recognize it.
Setting
Up Your E-Mail Accounts
Enter your control panel and click on the
"Mail Manager" icon. Once inside
of the Mail Manager, click on "Add /
Remove Accounts". You will see that an
E-Mail account has been created for you out
of your username (username@your_domain.com)
To add a new E-Mail account, click on "Add
Account", and enter the username and
password of your choice. If you want the account
to be webmaster@your_domain.com , then you
would enter "webmaster" and just
about any combination of letters and numbers
that you'd like as your password.
NOTE: You will not be
able to receive E-Mail until your domain name
is active. If you cannot view your website
on the internet using the domain name, then
you most likely will not be able to receive
any E-Mail.
3. Requesting
Support
eMail
Support
eMail support is available 24 hours per day, 7 days per week. If
you need assistance with any technical matter, please contact :
support or visit our
Support Pages
here.
For billing inquiries : login in your client
area and modify contact informations,view
invoices or pay your bills or write a email
to accounting
Chat
Support
Chat support is available on a limited basis. Most requests can
be handled sufficiently through
eMail or via the trouble ticket
system, but in rare cases when a problem does not get solved
within a reasonable amount of time, or in the case of an emergency,
you may request
to be contacted by way of the AOL Instant Messenger or MSN Messenger
program or please look in the contact page for the Customer
Live Support contact options.
Support
Policy
Our customers are our life-line. If you're
not happy, we're not happy. We will attempt
to assist you with any problem that you may
have, but the following are advanced topics
that we do not provide more than basic technical
support for :
* Any third-party script or software
* Programming with PHP, Perl/CGI, Java, etc.
* Database administration (MySQL)
* Cron Jobs
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